Refund Policy

Returns are not accepted. A refund can be requested only when the product is damaged during transit.

Report damage within 48 hours of delivery to ping@zosmetics.com. Include your order reference, a photo of the product, a photo of the outer packaging, and an unboxing video. The support team reviews the evidence before approving a refund.

For a payment issue or an order you believe was charged without confirmation, contact us with the Razorpay payment ID so we can reconcile it.